Scappman Support Center
  • Scappman Support Center
  • 🖥️Applications
    • What is the difference between public and private applications?
    • How Scappman keeps your available apps up to date
    • Pausing Scappman Updates
    • How will Scappman interact with applications that already exist on my device
    • Why is there a Scappman pop-up
      • How to add custom branding to the pop-up
    • Request a new managed app
    • Using MST's with Scappman Apps
    • Bring your own app to Scappman
      • Uploading your own app to Scappman
        • Install Command Cheat Sheet
      • Updating your private (custom) applications in Scappman
      • Additional files in custom apps
    • My applications can't be opened after an update
    • Scappman PowerShell Certificate
    • Discovery & Autopatch
    • Deploy your first app
  • 🔓Permissions
    • 🧑‍🏫User permissions
      • How to add an additional admin in Scappman
      • Admin roles
    • 🤖App Registration
      • How to grant admin consent to Scappman
      • Why do we need permissions in your tenant?
  • 📃Billing
    • ⚖️How does billing work?
    • 🛑What happens when I cancel my subscription
    • ✉️Update company information and email recipients
  • 🤝Partner
    • How to activate a customer as a partner
    • How to invite customers in Scappman as a Partner
  • 📬Support
    • Contacting support
    • Custom app support
    • Troubleshooting log file reference
    • 🆘Error code reference
  • ⚠️Known Issues
    • Scappman reports not populating
  • ⌨️Advanced Configurations
    • Using custom registry keys during installation
    • TeamViewer Host activation
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  1. Applications

Why is there a Scappman pop-up

Last updated 1 year ago

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Before Scappman installs or updates an application, Scappman will first check if the application is running. It is designed this way because lntune's default behavior is to close the application without any notice to the user.

This can be annoying for users when they are using the application. For this reason, Scappman has added some logic (with help from the PSADT module) to overcome this issue. When we detect the application is running, the following pop-up will be shown to the user.

When the application is not running, no pop-up will be shown!

If we the application is not running, we install or update without user interaction.

Even though we tackle a technical issue, for the user it can be confusing to see a pop up of a brand they are not familiar with. This is one of the reasons why we let customers change the look and feel of this pop-up.

Read more here: How to add custom branding to the pop-up

The following actions can be done by a user:

Close Programs: This will automatically close the application(s) that are needed to install the update.

Postpone: Scappman allows users to postpone the update 3 times. Scappman has a separate exit code to detect postponements in the reporting. Intune will try each 24h to reinstall the update.

Continue: This button gives the power to the user to first close all his/her applications. When he/she has done so, they can click on continue to start the update. If they don't the message will re-appear.

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