# Troubleshooting log file reference

## Gather logs remotely from Scappman Portal

You can gather the logs from your reports section of the Scappman portal. You will need to click on the specific app find the failed one for the specific device and then request logs.

<figure><img src="https://3218147909-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfgYEET6wvimf9qIpg7bt%2Fuploads%2FQ60pc1QYH5Zm76pFyP6m%2Fimage.png?alt=media&#x26;token=dc1820e0-0ef0-4660-8171-781e0f6d3df7" alt=""><figcaption><p>Select Reports, then the app which failed to install</p></figcaption></figure>

<figure><img src="https://3218147909-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfgYEET6wvimf9qIpg7bt%2Fuploads%2FGZJYojzmg9B7nwPeTCTB%2Fimage.png?alt=media&#x26;token=03d87064-959b-435b-b3ee-ce422736debf" alt=""><figcaption><p>Find the Device Name then click the collect logs button</p></figcaption></figure>

{% hint style="info" %}
Device must be online for log collection to occur
{% endhint %}

## Manually gather client logs needed to troubleshoot failed installs

* %ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log
* %ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
* %ProgramData%\Scappman\Logs\\\<Vendor>\\(logs)
* %Windows%\Temp\\(specific Vendor log if it exists)