Troubleshooting log file reference

To help us diagnose specific issues, you may need to send us log files from your Intune devices. This article reviews the logs files required to allow our support team to analyze and troubleshoot.

Gather logs remotely from Scappman Portal

You can gather the logs from your reports section of the Scappman portal. You will need to click on the specific app find the failed one for the specific device and then request logs.

Select Reports, then the app which failed to install

Find the Device Name then click the collect logs button

Device must be online for log collection to occur

Manually gather client logs needed to troubleshoot failed installs

• %ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log

• %ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log

• %ProgramData%\Scappman\Logs\<Vendor>\(logs)

• %Windows%\Temp\(specific Vendor log if it exists)